FAQ
FAQ
We accept Mastercard, Visa, American Express, Discover, and Paypal.
An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact customercare@theskincaresupply.com or contact our live chat customer care.
We recommend contacting us within 30 minutes from placing your order. We have variety of ways of contacting our team via; email, phone, live, chat, and social media platforms.
Due to COVID19 please note we have been experiencing high volume and will get back to any requests in 1-3 business days.
Please email us at customercare@theskincaresupply.com as soon as possible.
We ship worldwide, please expect delays shipping Internationally due to COVID19
When your order ships, you will receive an email with your tracking number and a link to view this information online.
We are currently working on a processing + fulfillment timeline of 3-11 business days.
Prior to the item being shipped please email us at customercare@theskincaresupply.com and our order department will be able to modify the order.
Note: once an order has been submitted, it is not possible change the order.
Yes, we can add to your order if the order has not been processed yet. Email us at customercare@theskincaresupply.com and our customer care will be able to assist.
Before your order has been processed. Order services will be able to change your shipping address. Please contact us via email/live chat/ phone.
If the package is returned to our warehouse due to an incorrect address, you may be responsible for returns and processing fee of $12.00 as we as the cost to re-ship the package to the correct address.
We currently working at a 7-11 business days processing time
No, we ship from BC there's no duties associated with orders within Canada.